Terms and Conditions of YAYA's Grillhouse Edinburgh

By using the services provided by YAYA's Grillhouse Edinburgh, you agree to comply with the following terms and conditions. If you do not agree with these terms, please refrain from using our services. We reserve the right to amend these terms at any time, and all changes will take effect immediately upon posting.

Refunds and Order Issues

Refunds are solely at the discretion of YAYA's Grillhouse Edinburgh. We do not offer refunds in the following circumstances:

Accidental selection of the wrong option (e.g., delivery or collection).

Incorrect information provided by the customer, including address or phone number errors that lead to late or failed orders.

Any other mistake made by the customer during the ordering process.

YAYA's Grillhouse is not responsible for any damages or losses arising from such errors. Please ensure your details are accurate when placing an order.

Liability

YAYA's Grillhouse Edinburgh is not liable for any losses or damages, including but not limited to:

Health problems due to food allergies, intolerances, or other medical conditions.

Loss of employment, business, or any related damages resulting from delays, mistakes, or cancellations of orders.

Any other type of loss, damage, or consequence arising from the use of our services.

It is your responsibility to notify us of any allergies or intolerances when placing your order.

YAYA's Rewards Program (Points System)

YAYA's Grillhouse offers a rewards program (YAYA’s Rewards) through which customers can earn points for every purchase made. These points may be redeemed for discounts, promotions, or other rewards at our discretion. Points cannot be exchanged for cash and have no monetary value outside of our rewards system.

We reserve the right to modify or terminate the rewards program at any time, without prior notice. Points may be forfeited if any fraudulent activity or misuse of the system is detected. All decisions regarding points allocation, redemption, and the overall program are at the sole discretion of YAYA's Grillhouse.

Marketing and Communication

By using our services, you consent to receive marketing communications, which may include special offers, discounts, and updates. These communications are part of our rewards program. If you no longer wish to receive marketing communications, please contact us, and we will promptly remove you from the system.

Service Revocation

YAYA's Grillhouse reserves the right to revoke access to our services at any time and for any reason, including but not limited to misuse, fraudulent activities, or failure to comply with our terms and conditions. If your access to our services is revoked, you will not be entitled to any refunds or compensation.

Payment Processing

YAYA's Grillhouse uses STRIPE to process all payments. Payments are securely handled by STRIPE, and we do not store or process any payment information on our servers. By using our services, you acknowledge and agree that STRIPE’s privacy and security policies apply to all transactions.

Order Tracking and Safety

For the safety of our team and customers, all orders are tracked. This tracking allows us to monitor and ensure the safe delivery of orders. In cases of emergency or legal concern, we will fully cooperate with law enforcement and comply with any requests from the police.

Changes to Terms and Conditions

YAYA's Grillhouse reserves the right to modify these Terms and Conditions at any time. All changes will be posted here and will be effective immediately. We encourage you to review this page periodically to stay informed of any updates.

Contact Information

For any inquiries regarding these Terms and Conditions, please contact us at:

YAYA's Grillhouse Edinburgh
76 Colinton Mains Dr, Edinburgh, EH13 9BJ